- We ship in-stock orders placed before noon the same day, all others ship the next business day.
- Our web store is built to model the retail store. The vast majority of products you see here are in stock and ready to ship. It is possible that during the busy season we temporarily ran out of stock or may not have all the colors or sizes of certain products. In such cases we will quickly inform you of any delay in shipping if it longer than 5 business days. Or propose alternate colors and/or sizes.
- You always have the option to cancel the order before it is shipped. Special orders cannot be canceled or returned.
- We are not responsible for 3rd party shipping cost errors.
The following shipping rules apply to Canadian destinations:
*** ALL DESTINATIONS: Tires, Seats, Suspension kits and Fire Systems are excluded from Free Shipping ***
Quebec and Ontario and Atlantic Provinces (NB, NS, PEI)
- FREE 2-4 day ground shipping for in stock orders greater or equal to $100. Flat rate $15 otherwise.
Western Canada and NF (AB, BC, MB, SK, NF)
- FREE 3-5 day ground shipping for in stock orders greater or equal to $200. Flat rate $25 otherwise.
NW Territories, Yukon, Nunavut:
- Contact us if you want an order shipped to one of these locations.
- United States: Carrier calculated shipping rates for all orders. Contact us before placing an order. All duties, taxes and brokerage fees are customer's responsibility. NOTE: We do not ship Stilo products to USA.
- At this time we do not ship to other International destinations
Remote Canadian Destinations Exceptions:
- Due to the nature of our great country it is possible that for certain regions where we do offer free shipping, shipping items to some remote locations maybe very expensive or not available. We reserve the right to refuse free shipping to these locations at our sole discretion. In such cases we will propose to you the best fair, discounted shipping rate possible. You will always have the option to pay the extra shipping surcharge or cancel the order and receive a full refund.
If your order is undeliverable because there is no one to sign for the package and the order is returned to us by the courrier company, we will charge a 20% restocking fee and refund the balance. Or we can re-ship the package at your expense.